Frequently Asked Questions


The FAQs are intended to be a useful resource and guide for your online learning experience. Learn more by clicking on the title of interest.

Before attending the online event, be sure to check your system’s compatibility with the live broadcasting platform. This will ensure that you have all the proper items required for accessing the live event. Click on the "System Checker" tab on the event page. Be sure to apply necessary updates to your system for items that fail before the live event.
The event livestream can be accessed by most mobile devices, including tablets and smartphones. However, we strongly recommend using a desktop computer or laptop with a hardline internet connection for best performance and experience.

Each session opens 15 minutes prior to the start time. To access your live streamed session(s) click the “My Itinerary” tab to view the schedule that you created and launch from there or click on the "Livestream Sessions" tab
While watching or listening, you can easily switch between these custom features:
  • Session Details – Review session description and speaker biographies
  • Live Chat – Interact and network with other online attendees and event moderators
  • Resources – Download presentation materials
  • Session Notes – Easily jot down key take-aways from the session you are viewing and receive them automatically via email once the session ends
  • Private Message – Send a private message to fellow online attendees
  • Request Live Help – Our staff is always there to help if you run into any issues with your online experience
Information Coming Soon!
In your live streaming player, which will only be available when watching the live stream during the event, click on “profile” at the bottom to tell us and your fellow attendees about you. You’re welcome to include as much or as little as you wish, including uploading a profile picture so that your peers can put a name to the face during live chats.
You will also have access to the recordings of the sessions offered with your registration. Recordings will be posted approximately 24-48 hours after the session concludes. To access the OnDemand and archived session recordings, click the "OnDemand" tab.
To access all currently available presentation slides, click the "Presentations Slides" tab. Check back frequently for updated materials. You will also be able to access course resources (ex. Question Bank, Reading List) in the "Attendee Resources" tab.

Visit the "Continuing Education" Tab for more information. 

If you need further help, please contact our Technical Support. Live help is available 9am - 5pm ET, Monday-Friday. Call us at {{$platformInstance.support.phone}} or use the GREEN "Live Support" chat feature. Support will be available throughout the event, starting from 1 hour before the start until 30 minutes after the last session.